Exchanges are carried out by placing orders on the website. Payment details should be obtained from the operator via the online chat (shortcut in the lower left corner).

Please note! Funds should be transferred using only the payment details specified on the website!

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c1k Exchange Service Terms of Use

1. General Provisions
  • 1.1. This Agreement establishes the general rules for using the digital asset exchange services offered by c1k.

  • 1.2. The Exchange Service is the online resource.

  • 1.3. The Exchange Service Client is any person or individual that has carried out an exchange operation using

  • 1.4. Hereafter, if the Client and the Exchange Service are mentioned collectively, they will be referred to as the Parties.

  • 1.5. The Parties consent to this Agreement regulating the relations between them with regards to issues relating to the exchange of digital currencies. The legal force of this digital Agreement is exactly the same as that of a written one.

  • 1.6. This Agreement acts as a public offer. Its acceptance is the submission of a request for an exchange operation via the exchange service by the Client.

2. Purpose of Agreement
  • 2.1. The Exchange Service offers services described in Article 4 of this Agreement, while the Client adheres to the standards set out in Article 9 of this Agreement. The manner in which these services are provided is set out by the internal regulation of the Exchange Service. The articles of the internal regulation is set out in Article 5 of this Agreement.

  • 2.2. The Client has to reimburse the exchange services in accordance with the rules set out in this Agreement.

3. Responsibilities of the Parties
  • 3.1. The Exchange Service undertakes:
    • 3.1.1. To carry out exchanges of virtual currencies and digital assets according to the standards set out in this Agreement.

    • 3.1.2. To provide the Client with the necessary information and technical support via the features of the online resource while carrying out the Client’s exchange requests.

    • 3.1.3. To guarantee the security of the Client’s transaction data, including but not limited to the Client’s personal data, transaction time, and amount. This data is also available to the Client that has carried out the transactions. If a transaction was carried out using an anonymous payment system, transaction data for such transactions is considered to be confidential and non-disclosable.

    • 3.1.4. Not to allow third parties to come into possession of transaction data. This Article does not apply in the following cases:

      • • if any court of law, the jurisdiction of which extends to the location of the exchange service, has adopted a decision regarding any such data that has entered into force;

      • • upon receipt of an official request from law enforcement and tax institutions, the jurisdiction of which extends to the location of the exchange service;

      • • upon request from the administration of a payment system partnering the Exchange Service.

    • 3.1.5. To take into account personal discounts for Clients of the Exchange Service when carrying out exchange operations.

    • 3.1.6. To transfer funds to the Client or other third parties no later than three days after receiving a valid complaint regarding violations of and non-compliance to standards set out in, among others, Articles 3.2.5, 5.4, 5.5, and 5.6 of this Agreement.

  • 3.2. The Clients undertakes:
    • 3.2.1. To provide valid payment and personal information for the purpose of carrying out transactions.

    • 3.2.2. To provide a valid email address for online correspondence.

    • 3.2.3. Not to impede in any way the receipt of correspondence from To access the Internet for such purpose using a personal computer or other electronic devices. To ensure a secure and safe connection to the exchange server by using trusted antivirus software.

    • 3.2.4. To adhere to the Articles of this Agreement.

    • 3.2.5. To notify the representatives of the exchange service and its technical support of any situation in which a transfer of funds was not completed fully and/or partially, as well as about situations described in Articles 5.4 – 5.6 of this Agreement. Any such notice should be sent by the Client within a month after the completion of such a transaction. Otherwise, the Exchange Service may be entitled to lay claim to the funds transferred in any such transaction.

    • 3.2.6. To comply with legislation regulating currency exchange processes.

    • 3.2.7. To refrain from using automated systems for artificially inflating the traffic volume.

  • 3.3. The c1k Exchange Service has the right:
    • 3.3.1. To pause its operation for the duration of website maintenance and/or troubleshooting any issues with the Exchange Service functionality.

    • 3.3.2. To put a financial transaction on hold for the purpose of obtaining any necessary information if a complaint has been filed regarding fraudulent activity or there is a formal request from relevant authorities.

    • 3.3.3. To establish and modify a discount system.

    • 3.3.4. To determine the fee size for exchanges in both directions.

    • 3.3.5. To refuse service to a Client without providing a reason.

    • 3.3.6. To request additional information from a Client via email if a transaction was not completed due to an error. This includes but is not limited to digital wallet screenshots and online proof of payment.

    • 3.3.7. To stop communication with a Client who is not behaving in a civil manner towards an employee of the c1k Exchange Service, as well as for inquiring about matters not related to the functionality of the Exchange Service and for refusing to provide any or all relevant data.

    • 3.3.8. To block a currency transaction in the event of a situation described in Articles 5.4. – 5.6. Of this Agreement.

    • 3.3.9. If necessary, to block transactions and freeze financial assets on a Client’s account until the Client has undergone identification and all personal data provided by the Client has been verified as valid.

  • 3.4. If the Client unjustly gains digital monetary funds from c1k and/or third-party services, the website administration has the right to stop the Client’s transaction from being carried out until all necessary information has been obtained, as well as until losses incurred by the c1k Exchange Service and/or other exchange services have been compensated.

  • 3.5. The administration of the c1k Exchange Service has the right to review and modify the terms of the referral program.

  • 3.6. The c1k Exchange Service has the right to modify an exchange rate that has already been fixed for a transaction in the following cases:

    • • if there is a lengthy delay on the side of a third-party service with regards to the Client’s funds being transferred to the Exchange Service;

    • • if the Client has set the minimum allowed commission fee when carrying out a transaction, which led to a lengthy delay in the Client’s funds being credited to the c1k Exchange Service.

4. Offered Services
  • 4.1. The c1k Exchange Service carries out exchanges of digital currencies and title units of various payment systems using banking services. A full list of partners can be found on the information portal of the Exchange Service.

  • 4.2. The Exchange Service does not verify the legality of the origin of the funds used in exchange transactions.

5. Exchange Regulations
  • 5.1. Employees of the c1k Exchange Service transfer funds only after funds for making the transaction have been received from the Client.

  • 5.2. An exchange is considered to be complete after the appropriate funds have been transferred to the banking or wallet details provided by the Client.

  • 5.3. A Client can not cancel a pending transaction and can not claim a refund for funds that have already been transferred.

  • 5.4. If a Client has carried out a payment of a sum that is different to the sum specified in the request, the administration of the c1k Exchange Website has the right to stop such a transaction. The transaction will be continued after a Client request in accordance with Article 3.2.5 of this Agreement. In this case, the c1k Exchange Service reserves the right to modify the sum specified in the request if the exchange rate has changed significantly.

  • 5.5. If provided with invalid bank and/or wallet details, the c1k Exchange Service stops carrying out the request. After the Client contacts the support using the email address specified during registration, the c1k Exchange Service may correct the specified bank/wallet details or refund the sum with the deduction of fees arising from any relevant payment system.

  • 5.6. If the payment was carried out from an unspecified account or if any payment details have been altered, the c1k Exchange Service will block the transaction. A refund may be carried out after the Client’s request in accordance with Article 3.2.5 with the deduction of payment system fees and any possible fines.

  • 5.7. If the Bitcoin cryptocurrency was exchanged for by the Client via the c1k Exchange Service, transaction speed will depend on the load of the Bitcoin network at the time.

  • 5.8. The Client has to transfer the appropriate sum for his/her order within 20 minutes in order to avoid the exchange rate being modified or the order being deleted.

6. Warranties and Party Liabilities
  • 6.1. The c1k Exchange Service is not liable for the consequences of incorrect use of the online resource, as well as for any and all errors made by the Client when creating an order. A transaction cannot be cancelled and the funds cannot be refunded, including owing to incorrect payment details being provided by the Client.

  • 6.2. The c1k Exchange Service is not liable for any and all damages incurred by the Client due to being unable to use the online resource, as well as any part of it.

  • 6.3. The c1k Exchange Service is not liable for any delay in payments due to the actions of financial institutions or electronic payment systems.

  • 6.4. The c1k company is not liable for losses and/or loss of revenue arising from erroneous judgement regarding tariffs and/or transaction profitability on the part of the Client.

  • 6.5. The Exchange Service is not liable for financial losses arising from transaction delays.

  • 6.6. The Client hereby confirms that he/she has legal grounds to use his/her funds to carry out such transactions.

  • 6.7. The Client agrees to compensate losses arising from the Client’s use of the resource to any and all involved third parites.

7. Modification of Agreement Terms
  • 7.1. The c1k Exchange Service Administration has the right to modify this Agreement as it sees fit at any time. The changes come into legal force upon their publication on the official website.

8. Force-Majeure
  • 8.1. he parties shall not be liable for non-compliance or unreliable fulfillment of the terms of the agreement arising from insurmountable circumstances. This includes war, natural disasters, fires, riots, disturbances of public order, terrorist attacks, decisions of the authorities. Additionally, this includes power grid failure and lack of access to the Internet or other systems.

9. Terms for Carrying out Exchanges
  • 9.1. The administration prohibits using the c1k Exchange Service for carrying out fraudulent or other illegal activities.

  • 9.2. The c1k Exchange Service may hand over information about payments that have been deemed illegal by law enforcement agencies to the payment system administration and the victim (if so requested).

  • 9.3. The exchange of funds is deemed completed only after the Client withdraws the funds from his/her virtual wallet. The Client is liable for the legality of the source/s of his/her funds.

  • 9.4. Bank transfers are carried out using internet banking via a payment system specified by the Client. If the order was created with the help of a bank operator or an ATM machine, the funds must be refunded no later than after 24 hours.

  • 9.5. The c1k Exchange Service is not liable for any transfers done by third parties on behalf of the client.

  • 9.6. If the Client has clicked the button signifying acceptance of the Terms for Carrying out Exchanges, he/she unconditionally accepts the terms of this Agreement.

  • 9.7. The use of the c1k Exchange Service with the aim of creating multiple orders to profit from fluctuations in the exchange rates is strictly forbidden.